Troubleshooting User and User Authentication

The Portal Authentication Page Cannot Be Displayed

This section describes how to troubleshoot the failure when the portal authentication page cannot be displayed on the FW.

Bidirectionally Bound Users Who Are Exempted from Authentication Cannot Access Network Resources

This section describes how to troubleshoot the fault that bidirectionally bound users who are exempted from authentication cannot access network resources.

Users Who Are Authenticated Using AD SSO Cannot Access Network Resources

This section describes how to troubleshoot the fault that users who are authenticated using AD SSO cannot access network resources.

Users Who Are Authenticated Using Agile Controller SSO Cannot Access Network Resources

This section describes how to troubleshoot the fault that users who are authenticated using Agile Controller SSO cannot access network resources.

Login of AD SSO Users Is Delayed

This section describes how to troubleshoot the issue that user login to the FW is delayed in a scenario where the AD SSO service program works in PC message receiving mode.